1. Introduction
Welcome to Stayzogo. We value your privacy and are committed to protecting your personal data. This Privacy Policy describes how Stayzogo ("we," "us," or "our") collects, uses, processes, and shares your personal information when you use our website (stayzogo.in) and services.
By accessing or using our platform to search for, book, or list accommodations, you consent to the collection, transfer, storage, disclosure, and use of your information as outlined in this policy.
2. Information We Collect
We collect information that helps us provide a customized and secure experience on Stayzogo. The categories of information we collect include:
Information You Give Us
- Contact details (name, email, phone number)
- Account credentials (username, password)
- Billing & payment details (processed securely via Razorpay)
- Property descriptions & documents (for hosts/property owners)
Automatically Collected Data
- IP address and device information
- Browser type and operating system
- Access timings and pages viewed
- Location information (optional based on permissions)
3. How We Use Your Information
Stayzogo uses the collected data to operate, maintain, and optimize our booking and hotel listing platform. This includes:
- Processing and confirming hotel reservations.
- Verifying property listings and host credentials.
- Facilitating secure financial transactions via Razerpay payment gateway.
- Providing customer support and responding to booking enquiries or cancellation requests.
- Sending transactional alerts, confirmations, and administrative updates.
- Improving our UI/UX based on usage analysis and feedback.
5. Data Security
We implement robust security measures including Secure Socket Layer (SSL) encryption, firewalls, and tokenized authorization databases to protect your personal data from unauthorized access, loss, or alteration.
Payment transactions are processed entirely through PCI-DSS compliant third-party payment gateways (Razorpay). Stayzogo does not store your credit/debit card numbers, CVVs, or online banking passwords on its servers.
7. Your Legal Rights
Depending on your location, you may have specific rights regarding your personal data under the IT Act of India and other regional laws:
- Right of Access: Request a copy of the personal data we hold about you.
- Right of Rectification: Request correction of inaccurate or incomplete information.
- Right of Deletion: Request the deletion of your account and personal records.
- Right to Withdraw Consent: Stop promotional communication at any time.
8. Contact Us
If you have any questions, feedback, or grievances regarding this Privacy Policy or data security on our platform, please reach out to our team:
22/1 Neest Block, Langford Cross Rd, Bengaluru 560025